Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Paid time off
Training & development

Screenmobile of Charlotte is seeking a positive and detail-oriented individual to join our Scheduling Team. We are a family owned franchise that specializes in screens for windows, doors, and porches as well as top of the line outdoor products. This is a full time position in a casual work environment that offers a competitive salary, paid time off, paid holidays, 401k matching, overtime when applicable, and bonuses.

This position is right for you if you strive to offer the best in customer service, are familiar with operating systems and are detail oriented. You will be required to stay on top of all communication with our custom homebuilders, communicate clearly and effectively in a timely manner, and maintain control of the schedule for all builder projects.

Specific Responsibilities:

Answer busy phone line dedicated to our builder line
Coordinate, confirm appointments and implement service technician scheduling
Utilize operating system for scheduling, invoicing and processing payments
Communicate with customers clearly and effectively
Collect payment and/or payment information from customers for work performed
Process customer communications accurately and efficiently
Exercise administrative judgment; assume responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Previous Scheduling/Logistics experience preferred
Two or more years Customer Service experience required
Proficiency to navigate basic office support software
Must be extremely detail oriented as the position involves taking down and relaying information (dates, locations & times)
Team player who can work with the residential scheduling team as well
Excellent customer relation skills
Problem solving skills/have common sense
Take pride in what you do

We are actively interviewing for this position – Apply today and we will follow-up!

Compensation: $45,000.00 - $52,000.00 per year

Join the Team!

Screenmobile- America's Neighborhood Screen Stores is the premier screen service in the country. Our franchisees produce and install a variety of home improvement products that are generally screen related. From window screens to sun control screens, screen porches and patios, screen doors and motorized roll down screens are common items for us.

Screenmobile locations across the country offer excellent employment opportunities.* If you have a strong work ethic and like to be outside working with your hands in a skilled trade, working for Screenmobile may be for you. Our business is mobile, always moving and visiting a variety of worksites, so you will always have a variety of different locations and tasks in your day. Training is included, so that you can learn and grow your skills in the home improvement industry with your local Screenmobile team.

We know how hard it is to find good help! Our local Screenmobile locations are looking for the right person to complete their team. Positions available (depending on location) are In-Shop Fabricators, Office Technicians, Operations Managers, Salespersons and Service Technicians. Each franchise is locally owned and operated.

Take a moment to browse our open positions. Thank you for considering employment with a local Screenmobile franchise location.

* All Screenmobile Franchisee locations are independently owned and operated. All positions are positions offered by individual Screenmobile franchisees who will interview, hire, pay, manage, etc. the person who is hired for that respective position at each specific location. All Screenmobile employment opportunities potentially identified through this page are offered by individual Screenmobile franchisees. These positions are not through Screenmobile Corporation or the franchise. They are offered exclusively through local Screenmobile franchisees. Withholdings, taxes, insurance, health care and other employment requirements are the responsibility of the local Screenmobile Franchise owner.

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